4 Replies Latest reply on Aug 14, 2019 11:01 AM by chris.benkert

    What is the difference between ALM (on premise) and Lyris/cam (saas)?

    michael.jeanrond@definet.de Novice

      Does ALM still exists? How can we use it (license etc.)? What is the difference to lyris/cam (cloud solution)? Is there an integration to acrm? At the moment we are trying to use lyris/cam with our crm and have some show stopper:

       

      - no german language,

      - hardcoded mapping of only one mail-field.

       

      (already informed our key account, and platinum manager)

       

      Are these points exists in ALM, too? At the moment we are already searching for another newsletter tools not from aurea (because of the show stopper points), too.

       

      Thanks and

      Best regards

       

      Michael Jeanrond

        • Re: What is the difference between ALM (on premise) and Lyris/cam (saas)?
          michael.obermaier@aurea.com Novice

          Michael Jeanrond,

           

          yes, Aurea List Manager (Lm) is still available and you can get it as part of our Unlimited Software Library offering. 

           

          The most distinct differences between Aurea List Manager (Lm) and Aurea Campaign Manager (Cam) are the following.

           

          Aurea Campaign Manager (Cam)Aurea List Manager (Lm)
          CloudOn-premise
          Fully integrated into Aurea CRMNo out-of-the-box integration with Aurea CRM
          Licensed by number of messagesLicensed / limited by send-speed
          Fully managed email serversCustomer managed email servers
          Fully managed reputation (impacts deliverability with email providers)Customer managed reputation
          Shared & private IPsPrivate IP only
          Data access through API only; data export (CSV, TXT) based on lists or mailingsData access through API and directly through database
          Extensive out-of-the-box reportingExtensive out-of-the-box reporting; able to build custom reporting, also through direct database access
          Modern user experience based on Angular 5Dated user experience
          Future roadmap leveraging AWS technologyProduct receives regular patches and platform certifications
          Split-testing with automatic winner selectionSplit-testing with manual winner selection

           

          With regards to your specific questions around language and integration I can give you the following feedback:

          1. there are currently no plans to introduce a German UI
          2. Campaign Manager (just like List Manager or any other email marketing solution) only supports a single email field in the subscriber profile; hence we have decided to only link the primary email field of FI, KP, CP and PE for the integration.

           

          WRT to the second issue I'd like to understand why the "hardcoded mapping" is an issue - maybe we can find a solution to help you work around this.

          • Re: What is the difference between ALM (on premise) and Lyris/cam (saas)?
            pat@dundee.net Novice

            LM use to support Multi-lingual UI.  We were hosting LM lists for the United Nation for the French and Portagal Embassy.  The web interface now only gives English as an option.   The langage support is still there, it seems you have to go into internationization (when you create a new mailing to create content in German.    .  .

             

            I hope that helps.

             

            Pat

              • Re: What is the difference between ALM (on premise) and Lyris/cam (saas)?
                chris.benkert Novice

                Hi Pat,

                 

                I should also note that while ListManager was originally created as a forum tool, CAM/Lyris HQ was not and therefore it does not have the Email Submitted Content feature that allows for one to send an Email to the tool and the tool then broadcasts the message to the entire mailing list or a segment within the list.

                 

                With regard to switching the UI's language, by default, they are not installed when installing or upgrading ListManager because they take a long time to import and can affect the performance of the web interface.  Therefore you will need to run the command line function dbimporttranslations to import the translations (source: See the "Default Languages" section in the Advanced: Enable Features help text).  If you need assistance with this or have any issues, please do not hesitate to reach out to my Support Team (I've already informed them you are interested in running the UI in various languages).

                 

                Thanks!

                Chris

                 

                Chris Benkert

                TEAM LEADER CUSTOMER EXPERIENCE

                AUREA EMAIL MARKETING & MESSAGING SOLUTIONS CUSTOMER SUPPORT

                2 people found this helpful
                  • Re: What is the difference between ALM (on premise) and Lyris/cam (saas)?
                    chris.benkert Novice

                    Hello Again,

                     

                    Should you need them, here are the steps to perform:

                     

                    To import the translations:

                    1. Stop both ListManager services

                    2. Navigate to the main ListManager directory

                    3. Run the following command:

                    lm dbimporttranslations

                    4. Restart the ListManager services.

                     

                    To change the language at a user level:

                    1. Log into ListManager UI

                    2. Click on the Language link in the upper right hand corner of the ListManager web interface

                    3. Choose the language that you would like to be displayed.

                     

                    To change the default language at a server level:

                    1. Log into ListManager UI with server admin permissions

                    2. Navigate to 'Utilities: Administration: Server: Server Settings: Advanced: Enable Features'

                    3. Under Internationalization, select the default language for the server from the drop-down menu (if nothing is set, English is the default).

                    4. Click Save

                     

                    This sets the language that the ListManager interface will be in.

                     

                    Again though, If you need assistance with this or have any issues, please do not hesitate to reach out to my Support Team.

                     

                    Thanks!

                    Chris

                     

                    Chris Benkert

                    TEAM LEADER CUSTOMER EXPERIENCE

                    AUREA EMAIL MARKETING & MESSAGING SOLUTIONS CUSTOMER SUPPORT

                    1 person found this helpful