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Platinum Support Program | Platinum Services   Benefits Recommended Frequency Eligibility Customer Inputs Timeline Process Request an Unlimited Kickstart FAQs BenefitsAurea Platinum Support includes one Unlimited Kickstart per year. With each Unlimited Kickstart, you will have the opportunity to evaluate,

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Background Questions to Answer when Experiencing Performance Issues Logs to Provide to Jive Support for Troubleshooting Types of Logs and Diagnostics Client-side Logs Browser Network Requests Troubleshooting Tips Browser JavaScript Console Messages Server Logs sbs.log jive-httpd-access.log Garbage