• Connecting an external community to content on a separate website

    What are some strategies that others are using to connect their external community to their main website or other system where official documentation resides? Does everyone just make Jive documents or pages with stati...
    Profile Photo
    last modified by mnevill
  • How to connect static content on the website to external community for discussion?

    Hi everyone, Currently we are exploring the opportunity to stimulate discussion and participation in our external community (Jive Cloud) with our web site static content such as blogs. For example, a viewer reads a b...
    Profile Photo
    created by cathyjliu
  • How do you manage Top & Trending?

    Sorry for x-posting, but this affects internal and external communities likewise. So I have asked the exact same question here, but maybe there's different approaches by managers for internal and external communities....
    Profile Photo
    last modified by markus@tembosocial.com
  • Is there a way to automate a direct message when someone joins the community?

    I've been sending out "Welcome to the Community" emails to new member's inboxes and I'm wondering if there's a way to automate this. It's a little different than the email they get when joining. We have a lot of peopl...
    Profile Photo
    last modified by kristengastaldo
  • Can you assign permissions to a person based on their email?

    IE could anyone with an @mywork email address be automatically put into a a permission group?
    Profile Photo
    last modified by kristengastaldo
  • Does Jive offer any tool that works as a case tracking/support option in Jive x Communities? Or is the only option a 3rd party system (SalesForce, Zendesk, ServiceNow etc)?

    Wondering if Jive offers any tool as part of the product, or as an add-on service in Jive X to allow someone to open a support case that can be tracked and responded to by a support team internally. This would need to...
    Profile Photo
    last modified by lauren.hogue
  • Does anyone have their Jive-X community integrated with a Live Chat tool?

    Does anyone have their Jive-X community integrated with a Live Chat tool? If so, which one? How's it working?   We would like to integrate our community - which is an open community to be used by our clients - w...
    Profile Photo
    last modified by mwhiteman
  • Does anybody have experience with adding an webapp icon?

    Because some people prefer to access our community through their webbrowser on their mobile or iPad, I would like to add a webapp icon to our community. This way when they save it on their homescreen it will look good...
    Profile Photo
    last modified by susannebrands
  • If I change the status of an idea, why does it go back into moderation?

    We have moderation turned on for ideas, using Jive 8 (hosted). I don't think this was always the case, but when we have a new feature release I like to go back through the submitted ideas and update any to "delivered"...
    Profile Photo
    last modified by cally.latchford
  • Filter employees from leaderboard

    If you run an external community you probably will want to vote this up:   If anyone knows another trick to accomplish this please comment.
    Profile Photo
    last modified by mnevill
  • Uploading an ICO to static resources

    I was attempting to upload a .ICO file to my static resources for a space.   Is there a reason why this is restricted?
    Profile Photo
    last modified by roguen
  • Are any external communities using JIVE Rewards?

    Is JIVE Rewards developed primary for Internal Communities? Are there any external communities using JIVE Rewards instead of Bunchball?   Thank you.
    Profile Photo
    last modified by judicardinal
  • Possible to Track Who Is The Most Helpful?

    Hi- Our Support team is looking to become more engaged in our discussion forums and they would like to set metrics and goals for their team to work towards. Is it possible to track/calculate who receives the most help...
    Profile Photo
    last modified by mdimino
  • Gated communities for support

    I am researching a few things related to gated (private or paid) communities that support products/services. To the extent that anyone can or is willing to answer these questions:   How much "skin in the game" d...
    Profile Photo
    last modified by communitygecko
  • Active - Participating - Contributing Users: How do you use this info?

    Good day everyone, I look at these each month to determine health in my community.  Using Community Manager Reports > User Adoption I am able to see this valuable information; is it possible 1 user can be c...
    Profile Photo
    last modified by Toby Metcalf
  • Blogs on blogs on blogs.

    I'd love some advice about handling blogs within Jive. We currently have our own corporate blogs, employee blogs that we host, partner blogs that we link to, and community member blogs that we promote. We're looking t...
    Profile Photo
    last modified by kristengastaldo
  • How can we prevent users from adding unproductive comments on ideas?

    Hi there,   I am curious if any other community managers for customer communities have experienced this, and if you have, if you have any suggestions on how to stop it.   Many of our customers participate ...
    Profile Photo
    last modified by akoplen
  • Super Tile Filter Link That Withholds Certain Content

    Hi, all!  We're trying to create a filter link for a super tile that will pull all content in a space except for videos.  Does anyone have any experience creating syntax that withholds a specific kind of con...
    Profile Photo
    last modified by dfinetti
  • Discrepancy in Space Followers Count

    Hi there,   When attempting to see the total number of followers for a space, I notice two different outcomes from two different experiences.   If I browse places > spaces > (https://community.jiveso...
    Profile Photo
    last modified by akoplen
  • China and wechat

    Does anyone have a China community strategy?  Wechat seems to be well adopted, so I'm curios if others have just used it instead of Jive to facilitate a community or tried integrating their Jive community with it...
    Profile Photo
    last modified by mnevill