Platinum Support Program | Platinum Services |
Benefits
You receive a comprehensive health report that identifies the areas needing focus and improvement, so your operations can be more seamless and bulletproof than ever.
Recommended Frequency
Annual Architecture & Health Checks are recommended.
Eligibility
All Platinum Support members with on-premise platforms are eligible for the Architecture & Health Check.
Required Customer Inputs
- Completed Architecture & Health Check questionnaire
- Business and functional requirements
- Provide direct access to the production system or other type of system that can be accessed via the Console
Scope
- Architecture
- Requirements vs actual
- Health
- Database
- Management Console
- Deployed Processes
- Orphaned Steps
- Configuration
- Metrics
- Log File Review
- Application Server
- Exclusions
- System tuning
- New business functionality / solution enhancements
- Existing production system issues resolution. Open Support Tickets related to findings in the Health Check will be addressed in the final report.
Platinum Team Final Outputs
- Aurea Process Architecture & Health Check Report
- For each Item Checked:
- Findings (response times, utilization, etc.)
- Areas of concern identified with recommendations for mitigation
- Data cleanup recommendations
- For each Item Checked:
Timeline
Architecture & Health Checks typically take 1 week to complete once all Required Customer Inputs are provided.
Process
- Initiation
- Customer provides Required Customer Inputs
- Preparation
- Aurea Process inputs captured
- Execution
- Inputs analyzed, items of concern and areas for improvement identified and recommendations developed for each
- Prepare and deliver the Architecture & Health Check Report to customer
Request an Architecture & Health Check
You can request an Architecture & Health Check by creating a request case in the Aurea Support Portal at https://support.aurea.com/.
- Enter case title: "[Customer Name] - Platinum Service Request: Architecture & Health Check
- Provide the following information in the Description:
- Current Aurea Process version
- Earliest Start Date
- Ideal Start Date
- Deadline Date for Completion
- Reason for the Deadline for Complete
Next Steps:
- Platinum Services will respond to your request within 1 business day
- You will receive a questionnaire to complete and return
- A Project Manager will contact you to get the project started
FAQs
The following are frequently asked questions about the Platinum Services Architecture & Health Check.
- Is my company eligible for an Architecture & Health Check?
- All Platinum Support members with on-premise platforms are eligible for the Architecture & Health Check.
- How do I request an Architecture & Health Check?
- You can request an Architecture & Health Check by creating a request case in the Aurea Support Portal at https://support.aurea.com/. Refer to the Request an Architecture & Health Check section for details.
- What are our responsibilities for an Architecture & Health Check?
- A completed Architecture & Health Check questionnaire must be provided
- Access to production system or all requested resources (logs, etc.)
- How long will an Architecture & Health Check take?
- Architecture & Health Checks typically take 1 week to complete.