Benefits

You receive a comprehensive health report that identifies the areas needing focus and improvement, so your operations can be more seamless and bulletproof than ever.

Recommended Frequency

Annual Architecture & Health Checks are recommended.

Eligibility

All Platinum Support members with on-premise platforms are eligible for the Architecture & Health Check.

Required Customer Inputs

• Completed Architecture & Health Check questionnaire
• Business and functional requirements
• Provide direct access to the production system or other type of system that can be accessed via the Console

Scope

• Architecture
  • Requirements vs actual
• Health
  • Database
  • Management Console
  • Deployed Processes
  • Orphaned Steps
  • Configuration
  • Metrics
  • Log File Review
  • Application Server
• Exclusions
  • System tuning
  • New business functionality / solution enhancements
  • Existing production system issues resolution. Open Support Tickets related to findings in the Health Check will be addressed in the final report.

Platinum Team Final Outputs

• Aurea Process Architecture & Health Check Report
  • For each Item Checked:
    • Findings (response times, utilization, etc.)
    • Areas of concern identified with recommendations for mitigation
  • Data cleanup recommendations

Timeline

Architecture & Health Checks typically take 1 week to complete once all Required Customer Inputs are provided.

Process

• Initiation
  • Customer provides Required Customer Inputs
• Preparation
  • Aurea Process inputs captured
• Execution
  • Inputs analyzed, items of concern and areas for improvement identified and recommendations developed for each
  • Prepare and deliver the Architecture & Health Check Report to customer

Request an Architecture & Health Check

You can request an Architecture & Health Check by creating a request case in the Aurea Support Portal at https://support.aurea.com/.

• Enter case title:  "[Customer Name] - Platinum Service Request: Architecture & Health Check
• Provide the following information in the Description:
  • Current Aurea Process version
  • Earliest Start Date
  • Ideal Start Date
  • Deadline Date for Completion
  • Reason for the Deadline for Complete

Next Steps:

• Platinum Services will respond to your request within 1 business day
• You will receive a questionnaire to complete and return
• A Project Manager will contact you to get the project started

FAQs

The following are frequently asked questions about the Platinum Services Architecture & Health Check.

• Is my company eligible for an Architecture & Health Check?
  • All Platinum Support members with on-premise platforms are eligible for the Architecture & Health Check.
• How do I request an Architecture & Health Check?
  • You can request an Architecture & Health Check by creating a request case in the Aurea Support Portal at https://support.aurea.com/.  Refer to the Request an Architecture & Health Check section for details.
• What are our responsibilities for an Architecture & Health Check?
  • A completed Architecture & Health Check questionnaire must be provided
  • Access to production system or all requested resources (logs, etc.)

• How long will an Architecture & Health Check take?

• Architecture & Health Checks typically take 1 week to complete.