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Do I need a license or plugin?
Can I use the video module if my Jive instance is on-premise (self-managed)?
How does the video module work? Is there an architecture diagram?
Why does t... Summary
Default Task Behavior
Users who have never logged in are not affected
Re-enabling a disabled User
How to disable the User Decay Task
Changing when the task executes
Summary When looking at your list of used tags in Jive you may end up seeing older tags that are no longer associated to any content. You may wish to re... Summary The purpose of this document is to provide a list of the most commonly reported issues found in Jive Cloud 2015.3, including each issue's current status. This list is managed by the Jive Quality Engine... Search is one of the most critical components of a healthy community. A solid search tool helps you find people, places, and content quickly and easily. It lets you search far and wide or narrow your question to very ... Please note that most of this information has been rolled into the official Jive product documentation at https://docs.jivesoftware.com/
How do I edit my LDAP settings?
What do those settings mean, any... Summary How to Capture Web Requests (HAR) in Chrome for Support OverviewIn some situations, Jive Support will ask for a copy of your browser's web requests while you reproduce a particular issue or unexpected b... Summary
Accessing and Extracting the i18n File
Sample i18n Files
Configuring a Simple Phrase Substitution
Configuring an Advanced Phrase Substitution
Summary ... These are the current Search Parameter settings used in the v5 Search Index. Details of the fields, scores and matching are explained here: A Deep Dive into Jive Cloud Search: How It Works and How to Make It Work for... For an update on how the new cloud search works please check this - The specified item was not found. The information below is still relevant for HOP
Basic search alg... SummaryThis document describes the contents of "Jive Vital Signs" page for the Jive application. Enabled via sys prop: vitals.enabled = true RationaleThe idea is to provide a single web service which returns a ... What is a Showstopper case?
How do I create a Showstopper case?
How does Jive handle a Showstopper case?
What is expected from a customer in a Showstopper case?
How can a Showstopper case get downgrade... Core Edit ~jive/applications/sbs/home/jive_startup.xml file:
Restart Jive - password will be encrypted during startup. EAE (aka Activity E... Summary Please keep the following in mind when filing a support case. Providing the following information in your case description will help reduce the amount of time it takes to identify the issue you're seeing. ... What is an RCA at Aurea/Jive? An RCA, also known as a Root Cause Analysis, is a document produced by the Jive SaaSOps and Engineering teams that is published in order to better understand what caused a major out... Overview After the customer instance is migrated to AWS, the breadcrumbs and the Edit, Share, and Actions button stop working on a document page This only applies to custom themes that have modified the default head... Introduction
Step 1 - Identify and document the problem
Step 2 - Estimate the amount of time the CMR system will be unavailable
Step 3 - Alert users the CMR system will be unavailable
... Summary Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on. These are called Structured Outcomes in Jive. These various outco... This list is current as of 2018-07-18
outcomes.actionButton.label = Actions
outcomes.unknownError = An unexpected error has occurred. It may be helpful to reload the page and retry your a... Summary Subspace link within Key Content and Places tile does not redirect to subspace Problem Description When a Key Content and Place Tile is created in Jive with links to subspaces, in the Jive Daily application ta...