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Search is one of the most critical components of a healthy community. A solid search tool helps you find people, places, and content quickly and easily. It lets you search far and wide or narrow your question to very specific parameters. It can make your job much easier – especially if you know how to make it work for you.   We’ve found that the…
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These are the default boost parameter settings used in the Cloud Search Service 4.x. It should help you understand which fields, content types, and boosts are weighted higher and how they influence the search relevancy ranking. Details of the fields, scores, and matching are explained in A Deep Dive into Jive Cloud Search: How It Works and How to…
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The Data Export Service (DES) is a powerful way to access and export the analytics data from your community introduced in Jive 7.0 and Cloud Fall (2013). It allows you to access user activity data above and beyond what is available in Cloud Analytics or Community Manager Reports (CMR). The DES includes its own API which can be used to access the…
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IMPORTANT NOTE: On December 27th, 2019 and January 3rd, 2020, Jive Cloud customers are transitioning to use Amazon CloudFront as their content delivery network. For those customers who whitelist IP addresses, you will need to add the following to your list in order to not experience any service disruption:…
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Why are there differences between Jive Analytics, Jive Admin Console and Google Analytics?  You may notice some counting or reporting discrepancies between the following areas of Jive: Jive's front end web user interface Jive's Admin Console Jive's Community Manager Reports (CMR) Jive's Cloud Analytics Data Export Service Google Analytics…
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