The Maven-Secure Repository originally found at http://maven-secure.jivesoftware.com is no longer supported by Aurea and has been replaced by a new Maven Repository found at https://maven.jivesoftware.com.
Unfortunately, your existing credentials are no longer valid and you will need to be issued new credentials to access the new Maven repository.
To ensure you have access to the new repository, please request your new credentials by issuing an Aurea Support ticket. After our support teams review the case, you will be issued new credentials and have access to Jive 'source code' or 'source binaries.’ The new repository will be available Monday, March 9. We expect the 9.2 release also to be available on Monday.
Maven Repository access is restricted to only hosted and on-prem customers.
Over the last several months, Aurea CEO Scott Brighton has taken to AureaWorks to share his vision of the long-term future of Jive. In five detailed posts (and hundreds of comments from the community!), Scott covered everything from the origins of enterprise social to its fatal flaw, the big picture of our new PeopleGraph technology and its individual use cases, the importance of public cloud, and the plan for on-premises users.
The summaries below provide a foundation and outline the drivers that helped establish our vision for Jive, the future of collaboration, and the valuable insights it can deliver to your organization. As we reflect back on 2019 and our progress, and begin our focus on 2020, we are pleased to have welcomed Alan Fletcher, our new Chief Product Officer to Aurea. Alan is a long-time veteran of product and engineering leadership and has already made a tremendous impact in beginning to accelerate and improve upon our vision. In the coming weeks he will continue this conversation by sharing his latest thinking on this topic.
Let’s review the main ideas in each of Scott Brighton’s “The Long-Term Future of Jive” blog posts.
Primary takeaway: Traditional enterprise social networks failed because they focused on content instead of people. Jive plans to change that.
The details: In Scott’s first post, he backed up to 2008, when enterprise social networks took off. This was the year that a group of startups – Jive, Yammer, Chatter, Mzinga, Dekks, and others – emerged with the aspiration of taking the Web 2.0 social revolution into the enterprise. Over the next ten years, however, most of these products faded away while consumer social networks like Facebook and LinkedIn grew in size and influence.
Why? Scott posits that successful networks like Facebook focus on people vs. content. As such, in order to reinvent Jive as something both useful and meaningful, that’s what we’ll do too. Scott shares, “Our plan is to build the future of Jive around a technology we are building called PeopleGraph – an incredibly rich data structure and engine that will enable Jive to understand your company’s people relationships at an unprecedented level of sophistication. Not just better than what enterprise social networks can do, but also far beyond that which either Facebook or LinkedIn are capable of understanding.”
Primary takeaway: PeopleGraph, the technology that will power the new Jive, will transform enterprise collaboration by reimagining connections and
relationships between people.
The details: Part Two of the series goes deeper into the PeopleGraph vision. Scott reveals the five dimensions that PeopleGraph will bring to the table that
are not only new to Jive, but to social network technology in general:
All of these capabilities will be due to PeopleGraph’s cutting-edge graph technology powered by Amazon Neptune, and will reestablish people as the critical center of the enterprise social network.
Primary takeaway: PeopleGraph is designed to enable three key capabilities: Connection, Discovery, and Collaboration. The Discovery aspect will dramatically improve search and provide contextualized suggestions.
The details: Episode Three takes a deep dive into the first of PeopleGraph’s key capabilities:
Discovery. Scott begins by discussing how the new technology will transform Jive’s admittedly “adequate” search functionality. He explains: “PeopleGraph enables us to replicate most of the relevancy and intent advantages that Google has applied so successfully to the web. At its core, PeopleGraph is a series of links; this is precisely why the same principles that Google uses to make decisions regarding user intent and search result relevancy can be applied by Jive search using PeopleGraph. Jive will make decisions using the volume and strength of various connections between people and the content associated with those people.”
The blog also covers PeopleGraph’s “contextualized suggestions” capability. This is a brand new element of discovery that enables PeopleGraph to proactively suggest both content that may be relevant as well as people with whom it may be valuable to engage with around the content in question.
Primary takeaway: PeopleGraph will become the single richest source of people insight within the enterprise. This level of connection will be fundamental to the platform and game-changing to the business.
The details: Scott’s fourth posts picks up on the second core capability of PeopleGraph: Connection. He describes how PeopleGraph will power connection by ingesting and representing information about people from a vast array of applications where people either do their work or represent important information about themselves. It will also provide the ability to visualize and cultivate connections in an incredibly sophisticated way, including organizational connections, explicit connections, and implicit connections.
Scott wraps up his fourth blog by revisiting the idea of putting people at the center of the network. “While every other collaboration solution focuses on helping people create yet more content, Jive will be focused on creating the richest and most complete representation of people in your organization. That representation will make everything about collaboration more powerful. Jive will simultaneously become broader (by enabling connections between people that would have never connected before) and more focused (by narrowing content presentation to that which is the most relevant).”
Primary takeaway: Reinventing Jive means reexamining and optimizing its technical architecture and leveraging the power of the public cloud.
The details: The fifth post in the Long-Term Future of Jive series moves away from PeopleGraph to examine the broader reinvention of Jive. Scott covers how past and future technology decisions are deeply intertwined with the overall strategy for Jive. Specifically, he announces that “We are firmly divorcing ‘cloud’ and its technology stack from hosted / on-premise and its technology stack” - and then explains what that means for Jive customers. To elucidate, he goes into detail on the power of the public cloud operating system and how Jive’s cloud architecture will simplify a mess of complexity. On-premise customers aren’t forgotten. Scott offers both short- and long-term strategies for on-prem customers that ensure the best possible experience, create a highly supportable and stable state, and mitigate concerns about eventually moving to the cloud.
That’s our synopsis for now. Each post is well worth a read both for Scott’s original thoughts and the ensuing discussion in the comments - some blogs are already at 50+ comments from customers, partners, and Scott himself. Let’s wrap it up with some final words from Aurea CEO Scott Brighton on the long-term future of Jive:
Welcome to the sixth and final post in our 6 Strategies to Revitalize Your Community blog series. For our final topic, we’ll discuss what to do once you’ve used all these great strategies to relight the spark in your community: make sure everyone knows about it.
Success stories are key to communicating the value of engagement to your users, as a way to show appreciation, and your executives, to demonstrate why your community is so important. They help keep people who are already engaged active and bring non-engagers into the fold.
Many Jive customers are already curating success stories in some way. When we asked participants in our six strategies for revitalizing your community webinar if they collect and highlight success stories, almost three-quarters of respondents said “Yes” or “Sometimes”.
Step one: engage your advocates. Ask your advocate network to be on the lookout for success stories within the community and in real life. Maybe they’re chatting in the kitchen while getting coffee and someone mentions that they were able to find an answer in 15 minutes using Jive vs. waiting three days for a response from the help desk. Your advocate can post that nugget somewhere and ensure that it gets seen.
Success stories don’t have to be official PDFs or long blogs (although those are great too!) It can be a comment under a post that says “Wow, this was super easy to find!” or tagging someone who used the community in a particularly effective way. Once you build up a store of these, you can highlight them within the community and in your regular communications. Put them on the home page, put them in your newsletter, add them to your news streams.
This is one situation where I even recommend - gasp! - sending out an email that features some of your successes. Success stories can be a powerful way to convince less engaged employees that the community is worth their time. If people see that a colleague found an answer in five minutes instead of three hours, they will be more likely to engage themselves.
Finally, turn your success stories into “lessons learned”. Provide some tips and tricks or a tutorial that demonstrates how your users achieved such positive results. This is a good way to pull together some of the smaller bite-size stories into an overarching blog or document that feels actionable to your users.
And with that, I will officially conclude our Six Strategies blog series. Thanks for reading! It’s been a pleasure sharing my ideas and recommendations. Check out the webinar for more details on all six strategies or catch up on any earlier installments that you may have missed.
So far in our 6 Strategies to Revitalize Your Community blog series, we’ve covered optimizing for mobile, improving search, recruiting and maintaining an advocate network, and engaging your executives. Today we’ll dive into another challenge that I often hear from customers: creating a strong homepage experience for your employees.
Your homepage is like the front door to your community. It should be welcoming, easy to consume, and relevant to your users. Jive has some great - and frequently underutilized - features that can make your homepage a gateway for engagement.
I recommend using the news page as your home page. It’s very dynamic and can be easily personalized. It’s a good way to display both curated content and let users see what they want to see in their news feeds.
First thing’s first: review your push streams to see if they’re effective. How many do you have? It can be overwhelming to users if you’re using too many (like all 10!) Are they all refreshed often? Users will tune out if they learn that their news feeds are full of outdated information. Consider combining some into a broader category like “Company news” or “What’s new” to cut down on the number of streams and increase the amount of fresh content.
On the other hand, if you have a high volume of relevant content, it may make sense to separate one stream into several. One customer that I work with recently split out their main corporate news stream into different topics. They have one for culture, one for product news, and one for headline news, which showcases only the most important and official announcements and sits in the top-priority place to ensure that it gets seen.
You can also target your news streams using Active Directory or profile data. News streams can be targeted by location, department, or however else you can meaningfully segment your employees to make the content more relevant to them.
Custom news streams help cut down on noise as well. They enable employees to personalize their homepage with up to 10 streams that are custom only to them. Custom streams can have a combination of following tags, people, places, and content so employees can easily keep up with the topics they prefer.
If you want to get really fancy with it, you can use a more advanced technique to make it easy for employees to build their custom streams. Instead of asking employees to find relevant groups, follow them, and manually create a custom stream, you can use a profile field. Create a multi-select profile field that lists your topics or communities of practice so users can tick off the ones that they’re interested in. It essentially acts like an auto-subscription to those news streams. This is a great strategy to highlight when users first join the community or a good topic for a campaign to get existing users to select their favorite topics.
Once you’ve optimized your homepage with refined, targeted corporate news streams and enabled your employees to create custom streams, make sure people know about your new and improved experience. Use rewards to create a quest to get people to use the homepage. Run campaigns like “Make ‘Insert Community Name’ Your Own”, which you can hear more about in the six strategies for revitalizing your community webinar.
For more ways to revitalize your community, check out the other posts in this six-part series:
Sharing your successes
Welcome back to our 6 Strategies to Revitalize Your Community blog series. Today we’ll tackle a perennial favorite of community managers everywhere: how to get your executives engaged.
Getting leaders engaged is a very important aspect of keeping employees engaged in your community. In fact, in a survey we ran a few years ago of more than 400 Jive customers, senior leaders acting as role models was one of the top three success factors for community adoption. This makes sense: if executives aren’t supporting your space and using Jive, it’s hard to make a case that it’s valuable enough for employees to spend their time on.
Let’s see how engaged executives really are “in the wild” of current Jive communities. In our six strategies for revitalizing your community webinar, we asked attendees whether their execs were engaged. The results:
Not too bad. More than three-quarters of participants have at least some engagement from their leadership, which is a great place to start.
Getting leaders engaged doesn’t have to be a big process and, more importantly, doesn’t have to require much from the executives themselves. Start simply. Identify even one executive to whom you can clearly communicate the value and utility of the platform. That person can help motivate other members of the leadership team. One-on-one training or reverse mentoring works well. Most executives don’t like to sit in a room with a group of people for a training or watch a webinar, so a little hand-holding goes a long way to meeting your goals.
You can reach out to others in your community for help with engaging your leadership as well. Remember that awesome advocate network that you built? Ask those advocates for help, especially if they have existing relationships with execs. Executive assistants can be a huge asset too. Get them trained on Jive so they can work with their boss on the basics, like logging in and completing their profile, or assist them with writing and posting updates.
When you’re getting started, don’t ask for much: leaders can simply like, comment on, or share a post, thank someone, or post a status update if you use them. In the latter case, give them concrete ideas for things they can talk about; a conference they’re attending, whether they’re speaking and what about, what they’re up to on any given day. Between Facebook and LinkedIn, most people are used to liking things and posting updates, so this shouldn’t be much to ask - but it goes a long way in demonstrating engagement to your employees.
If you’d like to get your executives blogging, they often need a helping hand. You can suggest topics or even do the writing. The Ghost Blogging tool is an excellent way to write something on behalf of an executive and post it under their name. That way, the exec can hopefully still answer questions and respond to comments without someone doing it for them.
Best case scenario, of course, your leaders are doing their own writing, or at least their own posting. If you have a large leadership team and/or folks who are reticent to post every week or so, create a “Leadership Corner” where every member of the team contributes based on your schedule or content calendar. Let’s say you have eight leaders. If you spread it out between them, each executive would only need to post every two months - and again, you can help with topics and editing as need be.
Executives are notoriously competitive. Highlighting the success you achieve with one leader can be a powerful incentive to get the others to join in. For instance, you could create a special private Rewards quest just for leadership. I’ve also seen a customer take it public with a “Leader Leaderboard” so that everyone at the organization could see who was the most engaged and the most active. They report that climbing the leaderboard was incredibly motivating for the leaders to be more active in the community.
How else can executives get engaged? They can run a town hall meeting, ask-me-anything sessions, or idea jams within Jive. In a town hall, for example, you can have a place where people can ask questions between and during the meeting and where the questions are answered at the end. The recording of the town hall meeting can also live in that place once it’s complete.
With ask-me-anything sessions, a leader agrees to be online for a certain hour on a certain day and people can come to the group and ask their questions. Like it sounds, the leader agrees to answer, either by writing down their responses or in a live conversation. Idea jams can happen around any idea, but I like it when the exec is the one who pushes the idea out there and asks everyone else to contribute their feedback.
Hopefully these ideas will make it easier to engage your executives in your Jive community. For more ways to revitalize your community, check out the other posts in this six-part series:
Next up in our blog series on ways to revitalize your community: recruiting and maintaining strong community advocates. (Missed parts 1 and 2? Find out more about optimizing for mobile and improving search.)
Let’s start by defining a community advocate. An advocate is an evangelizer, a super user, and more - all in one. They are incredibly important to have in your community because they're the people who really love collaboration and community. You probably know the type. They’re the “gurus”, the first ones to learn a tool and the folks who really love to tell people how to use it. And they are the ones whom people naturally gravitate to in their peer group to ask questions about the new tool.
Some advocates will emerge naturally, which is great. It’s your job to encourage the naturals and to recruit more people to the team. One advocate can’t carry an entire community, but with an entire advocate network, you can enhance the quality of your community while gaining time back to do more big-picture community manager things, like managing a program and expanding your use cases.
How many Jive customers currently have an advocates network? We asked this question in our recent webinar, six strategies for revitalizing your community, and got the following response.
If you’re part of that 19%, awesome. If not, don’t despair - you’re not alone and it’s easy to get rolling.
How many advocates do you need?
We recommend one advocate for every 100 employees. That may sound like a lot, especially in a large organization, but it’s better to over-recruit than underestimate. Being a community advocate is an informal role, so people tend to move in and out of the ability to help depending on their other job responsibilities. It’s important to have a large group because you never know when you’ll need them.
Your advocate network should ideally be a diverse group as well as a relatively big one. They should come from all over your organization: all levels, roles, and locations. It's important to have people in every nook and cranny that you can think of. The more reach your advocates have, the more reach you have to get people trained, keep them engaged, and get the help that they need.
Recruiting advocates is especially important when you have locations in multiple countries. Local advocates understand the cultural norms in their locations, which makes them more effective at managing people in geo-specific communities.
What’s the best way to recruit advocates?
Start with the obvious enthusiasts. Find your advocates among the people you already see in the community who are helping others, posting and answering questions, wracking up a lot of points, etc. These folks are your low-hanging fruit.
To expand beyond the clear candidates, consider using rewards quests. For example, you can create a quest that has a few advanced tasks, then reach out to anyone who completes that quest and ask them if they'd like to be an advocate. One customer I worked with used that technique once a year to identify people. When someone completed the quest, they would send them a little mug and a little certificate and woo them into being an advocate that way. Another strategy is to make it a “gated society”. If you make it a bit more difficult to attain advocate status, with a particularly involved quest for instance, some employees become even more motivated to achieve that special designation.
Once people become advocates, how do we keep them in the role?
There are a variety of ways to show your appreciation for your community advocates.
Advocates improve the community experience in several ways, from increasing engagement to boosting adoption to relieving community managers of doing All The Things. Recruiting and fostering an advocate network is a great way to revitalize your community by tapping into the resources you already have - and creating new ones. For more ways to revitalize your community, check out the other posts in this six-part series:
In a recent blog post, I shared my top 5 strategies for boosting engagement with gamification, including different ways to leverage Jive Rewards for everything from onboarding to executive adoption. I’m a big proponent of gamification and talk about it often (see: this webinar), but in those conversations, I often hear that Jive customers have reservations.
Let’s look at some common concerns about gamification and how to address them.
Concern #1: My employees will spend all day gaming and not get any work done.
It is important to balance the ways that employees earn points or badges. We need to avoid rewarding only activities that are done by the user - this CAN make "gaming" rampant. Instead, the ways to earn badges and points need to be a combination of user activities and reaction to those activities by others. For example, a "mission" might include activities like creating a document or discussion, but it should also contain activities like "another user liked the document" or "another user commented on your discussion". This makes it so that the activities the user is doing are valued by others in the organization instead of just randomly "following" every person in the community to get points.
Sometimes customers feel like gamification isn’t the right fit for their company culture. But one of the things I like about Jive Rewards is that it allows employees to be as engaged in the "competition" as they want to be. If they like earning badges, they have easy access to see what is available and where they are in the leaderboard. If it’s not a priority for them, it can run entirely in the background and they can ignore it. This “opt-in” system prevents the Rewards system from being too “in your face” while enabling it to gain momentum through the folks who choose to engage with it.
Concern #3: Leadership and/or the employees in my organization don’t care about earning points or badges.
Everyone likes to be recognized for a job well done. Even if your employees don’t care about any other elements of Rewards, no one can say that they didn’t like it when they received a badge from a colleague. Over and over, customers tell me that they find that members of their leadership team are competitive with each other - and using gamification as a way to encourage some friendly points-earning among them (with a leadership leaderboard to publicize it) can set a good example for other employees. And again, if someone truly doesn’t care, they can ignore it.
Concern #4: I can’t measure the impact of a gamification program.
Measuring the success of any initiative is a difficult proposition - and one that many community management teams try to avoid altogether. It can be next-to-impossible to discern if what you are doing with gamification is a contributing factor in changing the way employees work and in increasing employee satisfaction. But never fear, using a combination of quantitative and qualitative data (from both within Jive and external resources), you should be able to put together a convincing story about the success of your initiative.
Jive Rewards has a comprehensive set of reports that allows you to see the completion levels for quests and missions, including which activities are getting completed most often. You can also check individual player activities. This data can be downloaded into csv files for further analysis.
For example, you could compare the number of new joiner onboarding quests completed (and review the people who completed it) to the number of people who joined the company in a certain time period. This can give you an idea of how successful your onboarding program is in getting new employees engaged in your community.
While earning points and badges may sound silly to your executives and/or employees (or even you!), it is definitely worth a shot. Customers are often surprised by how effective a gamification system can be. With a few guard rails in place, a few leaders on board, and a few reports in your back pocket, a Rewards program can take off quickly and return meaningful, measurable results.
To learn more about incorporating game theory into Jive communities, watch my recent webinar: 5 Gamification Strategies to Energize Your Community.
People are collaborative and communicative by nature. But while we understand the importance of company-wide collaboration and how it can impact an organization, creating the desired corporate culture or driving behavior change is no simple task.
Enter gamification: a strategy that can naturally drive collaboration within the company-sanctioned tool and empower employees to help and challenge one another.
For those not familiar with gamification, it is the application of game design elements and game principles in non-game contexts. Think of it as a set of activities and processes used to solve organizational problems by applying the characteristics of game elements. To learn more about game theory and how gamification appears in nearly every aspect of our daily lives, check out our recent blogs, 5 Ways to Boost Engagement with Gamification and Gamification in the Wild: Rockstar Examples from Jive Customers.
Introducing the new Jive Rewards module
The Jive Rewards and recognition module leverages gamification techniques to influence user behavior and drive greater employee engagement and involvement within the organization. You can use these gamification capabilities to:
The Jive Rewards module includes a variety of tools to accomplish these objectives, including several new features added since Jive migrated to AWS. Better yet, the module is now available for all Jive Cloud customers at no additional cost. Learn more about how to use Jive Rewards to boost engagement in our webinar, Gaming the System: 5 Gamification Strategies to Energize Your Community
Jive Rewards programs in action
What do Jive Rewards gamification-based programs look like in action? With Jive Rewards, your users will be able to:
All of these user capabilities are fully driven and managed by the community manager. With Jive Rewards, community managers can:
What’s new in Jive Rewards?
In the last year we’ve dramatically improved the Jive Rewards module. The newly released features are mainly focused on quest configuration as the engine for driving community engagement. Your community managers can now set up quests with more advanced configurations, empowering them to direct the community according to the company's culture. Additionally, admins now have more control around the way users gain points. Jive Rewards now supports the ability to limit the points users can gain for a specific action, credit/debit points for multiple users, and view the user's activity log. New and updated features include:
Advanced Quest Configurations The new Jive Rewards module offers more options than ever to create and execute meaningful quests. Admins can now:
Event Count Limitation
Admins can now limit the times a user is able to get points for an event, choosing a reasonable amount
in the community should perform a specific action and get points it. For instance, if the event "Follow a place" is set to 5, a user will get credit only for the first 5 actions within 24 hours. (Configuring a limitation will not prevent the user from doing the action, it will only affect the points given for performing the action.) of time that users
User Activity Log
The admin can see a detailed activity log for every user, including the actions performed and the points that were credited or debited.
Customised Strategies And Missions
Within the existing out-of-the-box strategies, the admin can now rename a strategy and change its description. Admins can also create new missions in addition to the out-of-the-box missions.
Customized Badge Name
In the new Jive Rewards, it’s easy to customize and translate your badge names to support your community’s naming convention and company strategy.
Community managers and admins can now access additional reports within Jive Rewards to gain a deeper and wider view of their community. New reports include:
That’s not all. In addition to the capabilities above, Jive Rewards now allows you to credit and debit points for multiple users, use inbox notifications for promoted quests, and run bulk updates on user status, including the ability to sync user statuses with Jive, change statuses in bulk, and export users to a CSV file.
Ready to learn more?
We’re excited about the new capabilities within the Jive Rewards module and want to empower the Jive community to use them as effectively as possible. Check out the following resources for more information, then register to join our upcoming webinar, Gaming the System: 5 Gamification Strategies to Energize Your Community.
I’ve been talking about gamification a lot lately, as I prepared for our webinar, Gaming the System: 5 Gamification Strategies to Energize Your Community . In today’s blog, let’s leave the theoretical strategies behind and look at how several Jive customers have successfully implemented gamification programs at their organizations.
Making your gamification program match the brand, purpose and tone of your community is essential. Is it okay for employees to be a little wacky sometimes, for instance, or do you want folks to stay more buttoned up? This should be reflected in the names of your point levels. Create names for your levels that are relevant to your industry or organization and on-brand with the “vibe” of your community.
One customer in the science field, for instance, connected their program to their brand by naming all their levels and quests things that relate to the field of physics.
CWT, a digital travel management company, has done extensive work to create quests that are targeted at any level of employee, from new employees to seasoned veterans. They also have quests that train their Traveler Experience teams on promotions that are going on with the airlines they work with. Many of these quests are only active for a certain period of time. Quests can be pushed into the Jive inbox to call attention to them, which works especially well for time-bound activities and contests.
When a Belgian telecom launched their Jive intranet in 2017, they went for a "big bang" approach, rolling out to 28K employees in 3 languages. How did they do it?
Informa, one of the world’s leading B2B event organizers, uses peer-to-peer badging in a unique way that brings a corporate charitable giving program into Jive. Once a year, their Hub is used to first advertize the campaign and nominate the charities that will be targeted for donations. Once the charities are selected, a user profile is set up for each charity. A special badge is created for the program. Employees can award points to the charity of their choice by awarding the charity profile the badge and give away their points. The proportion of points awarded to each charity is converted to GBP and donated to the charity - and the results published in the Hub. Informa reports that this program has many positive benefits:
You can learn more about Informa’s innovative engagement strategies as Steven Rigby joined me in our gamification webinar.
In conclusion: Let them play games!
Gamification has seeped into our daily lives to such an extent that we expect to be rewarded for doing things others want us to do. With this in mind, accept the inevitable and create a great gamification strategy for your community. Your users will enjoy it and your organization will thank you.
To learn more about incorporating game theory into Jive communities, watch the webinar here.
In our recent blog, Three Ways to Elevate Your Jive Experience with Extension Pack, we mentioned that we built the Jive Extension Pack with three primary objectives in mind:
The Three Ways blog covered the first point. Today, we’ll look at how the Jive Extension Pack can make your admins’ and users’ lives easier. There are a variety of extensions within the library that serve this purpose.
Let’s start with the Ghost Publish plug-in and Delegate Access add-on. These extensions do precisely what they sound like: allow users to blog or post in someone else’s name. This is particularly useful for executive communications and collaboration between and amongst communications teams. The permission-based plug-in streamlines workflows and prevents delays in communication by allowing community members to post on behalf of others when they’re not available. Let's look at a few of the new capabilities added to this extension.
This feature enables the global enable or disable of the Ghost Comment functionality across all places in Jive. You can use the "Disabled" option so that Ghost Comment can be enabled on a per place basis. That allows you to keep the ghost commenting functionality restricted to a narrower set of people who need to use it.
When enabled, users (Editors) will ONLY be able to publish/comment on behalf of other users (Authors) if there is a relationship between them. The list of Ghost Relationships is also maintained on the main configuration page.
This feature enables the global enable or disable of the Ghost Publish functionality across all places in Jive. You can use the "Disabled" option so that Ghost Publish can be enabled on a per place basis. That allows you to keep the ghost publishing functionality restricted to a narrower set of people who need to use it.
Another example is the Enhanced Editor plug-in, a.k.a. EditPro. A favorite of Corp Comms teams, the EditPro plug-in makes it easy to create feature-rich content and news stories. Its enhanced functionality, like an image gallery and tap navigation, make publishing in Jive similar to more complex content management systems. That means your community members can build beautiful, engaging content with more features and less of a learning curve.
These plug-ins are just a few of the ways to make it easier to collaborate and communicate effectively within Jive. You can explore more plug-ins and add-ons in the the Jive Extension Pack Space.
Ready to take Jive to the next level? Contact your account executive to learn how Jive Extension Pack can help you achieve your business objectives more quickly and easily.
To learn more about incorporating game theory into Jive communities, watch the webinar.
When we were kids, our lives revolved around playing games. Many were just for the fun of it, but others had ulterior motives; our parents knew that making things fun could get us to do things we might not necessarily want to do (think airplane spoons bringing mushy peas into our mouths!) Then we grew up, and for the most part, stopped playing games. Or did we?
Playing Around: Gamification in Our Every-Day Lives
We are trained from a young age that if we do something good, we get rewarded. As children we earn boy or girl scout badges, as adults we rack up frequent flyer points and coffee loyalty cards. We might not even notice that we are being manipulated to do these things: the reward we receive makes it worth it to change our behavior.
These rewards can be intrinsic, as in these cases:
|Piano keys were painted on the stairs to encourage people to use them instead of the escalator. While the reward is "better fitness," people took the stairs because the piano keys made it more fun to do this.|
|And for the guys: Hitting the fly makes you feel like you have great aim, but what it accomplishes is less mess around the urinal.|
Rewards can also be extrinsic:
|These Swedish street signs rewarded drivers who stayed under the speed limit with a thumbs up. Speeders were given the usual tickets, but drivers who came in under the speed limit were entered into a lottery - with prizes paid for out of the speeder fines.|
It’s clear that we “play games” every day and that many businesses and organizations understand how to use games to motivate behavior. But what about in our day-to-day jobs? Is it acceptable to play games at work?
My answer: Yes, and we already do! Performance review and bonus programs reward us for doing our jobs well. A challenge with these, however, is that they tend to only happen once or twice a year. A continuous supply of small rewards for doing the things that teach us to work differently in support of our company's objectives is an effective (and sneaky) way to effect change within the organization.
Which brings us to Jive Rewards. A gamification program using Jive Rewards can provide substantial benefits to your community and your organization. Wondering how to get started? Try these five strategies.
5 Ways to Boost Engagement
1. Use Jive to onboard new employees into the company and into the community.
2. Create a tiered set of quests to encourage newbies and gurus to engage.
3. Target specific groups of people with quests designed to get them more involved.
4. Give employees a way to recognize, congratulate, and reward colleagues in a public place.
5. Reward activities from outside the community with badges in the community.
Using Jive as an onboarding and resource hub for new employees serves two goals. First, it reduces confusion over where to go to do what thing. It also teaches new employees that Jive is an integral part of the corporate toolset while helping them learn the platform.
You can create multiple "onboarding quests" to reward new joiners for different activities. One could be specifically for learning to use Jive, while another could award a badge for completing a checklist of items both in and out of Jive. You can even target the quests for different audiences (departments, locations) based on profile fields to have different new employees do different things.
Some of the elements in the quests should teach employees to perform activities that promote corporate goals. It can be as simple as completing a task to learn about the company's mission statement, or it can be a series of activities that promote the use of Jive to find and mark answers as helpful. If you're not quite ready to use Jive as an employee onboarding hub, you can still use quests to award badges for completing certain tasks.
To keep all employees engaged, make it easy for newbies to earn badges and move up in levels quickly so they gain confidence, then make tasks increasingly harder as employees gain experience. You can also create quests that are designed to help identify potential advocates. By the same token, you can tier the levels so they are harder and harder to move up into over time and therefore more exclusive and prestigious.
Example quests for employee engagement:
Consider rewarding top earners with both intrinsic and extrinsic rewards:
An excellent example of a target group is leaders. Their support of and engagement in the community is instrumental to keeping employees engaged, but often their engagement is not readily apparent. Use the competitive spirit of the leadership team to encourage them to participate in activities in the community and showcase their participation with a Leadership Leaderboard.
Another option is to create quests that target specific locations and departments with activities that are relevant to their roles - even down to viewing certain documents or videos or posting in specific places. Quests can also be created in different languages and targeted based on a language profile field. Users outside of these audiences won't get confused because they won't even see that they exist.
Using peer-to-peer badging allows colleagues and peers to thank, congratulate and reward other employees within the community. Anyone who is following the badgee sees that the badge was awarded in their streams and can like and comment. These badges can be awarded as a standalone item or as part of an @mention. Employees can even give away some of their points for a job well done!
The badges themselves can be customized to fit your needs; for example, you can create six varieties of "well done" using imagery with words. Make them mirror your corporate objectives so that employees can be directly matched with the goal that they supported.
Use badges as an additional way to recognize employees, especially when they are in multiple locations and may never see this recognition any other way. These activities can be integrated into quests using the custom event, including allowing employees to manually complete the event within the featured quest tile. Clicking an external link can trigger the event completion as well. Quest badges can be awarded manually from the Rewards console. You can even automatically award badges for external activities from other platforms using APIs.
What’s the net-net? That you can - and should - play games at work. Implementing these strategies and more can boost engagement and involvement while enabling your employees to have fun and foster some healthy competition. Let the games begin!
To learn more about incorporating game theory into Jive communities, watch the webinar with Senior Strategy Consultant Michelle Gantt
When we created Jive Extension Packs, we had three main objectives in mind. We wanted to make it easier for Jive customers to:
Extension Packs make it simple to create visually appealing places, distribute content, and help your overall community look and feel more interesting.
Community Managers play an essential role in a healthy community. Extension Packs make sure that their workflows can be as streamlined as possible.
With Extension Packs, it’s easier to implement Jive as your work hub and integrate it into legacy systems like SharePoint.
Each of these elements deserves its own discussion. Today, let’s start with how Extension Packs help you elevate the Jive experience.
As we mentioned in our overview of Jive Extension Packs, an “extension” can be an add-on, plug-in, or integration designed to personalize your solution. Extension Packs come in packages of five extensions per year and include the extensions’ configuration, deployment, maintenance, support, upgrades, and future enhancements. Even better: Tiles are freebies. Every tile in the Extension Library is included at no extra cost and does not count against your yearly extension count.
If enhancing your community is your top priority, you’re in luck: a large number of extensions are intended to improve and elevate your community’s experience.
For example, the Dynamic Use-Based Navigation Extension transforms the standard main navigation in Jive, which is the same for every user, into a configurable dynamic solution that displays navigation items based on the user who’s actually viewing it. Community managers can set up different navigations based on employees in different regions, like the U.S. vs. the U.K., or options that display different quick links for employees working in marketing vs. IT. This creates a truly dynamic, user-centric view for every employee who visits the community.
Another example is the Hero Carousel Tile Extension. This tile (which remember, doesn’t count towards your yearly extension limit!) features a rotating set of configurable slides and a variety of styles to choose from. You can drag and drop to reorder slides and easily configure carousel behavior, like time delay. That makes it easy to present current, relevant content that adds value to your users.
With Jive Extension Packs, you can also access Forms & Surveys 2.0. Forms & Surveys is an add-on that provides highly flexible surveys that can be embedded everywhere: text, image, or tile. The add-on includes configurable welcome and thank you pages, private forms based on user or user permission groups, and multi-submission options. The drag-and-drop form builder uses multiple fields, like text box, radio box, dropdown, rating, date, and upload file to build surveys, and you can easily post results. Survey results are stored in the app and can be downloaded as CSV, Excel, and JSON.
These examples are just three of the ways that Jive Extension Packs let you create a community that delivers on its promise to foster communication and collaboration at your organization.
Ready to get the functionality you need to meet your goals while reducing costs, minimizing risk, and improving quality?
We’re excited to introduce Jive Extension Pack, an always-growing collection of extensions that allow you to maximize your investment, increase the speed of innovation, and drive a tailored experience with solutions to your unique business needs.
Every organization has individual requirements and objectives, from increasing engagement to driving alignment with your employees. But enhancing your platform can become time-consuming and expensive. Ad-hoc service requests quickly add up, while custom deployed features can make upgrades a nightmare.
Jive Extension Pack solve these challenges by offering a wide selection of fully supported add-ons, plug-ins, integrations, services and tiles designed to personalize and optimize your solution. From sparking interaction to designing and moderating content, they make it easy to extend the value of Jive.
When you purchase a Jive Extension Pack, you gain access to the resources and technology you need to make Jive your own – easily and cost-effectively.
Welcome back to our blog series on revitalizing your community. In our first post, we tackled how to optimize Jive for mobile. Today, we’ll discuss one of the most common questions that we hear from community managers: how to improve search.
What to do when search “doesn’t work”
Raise your hand if you’ve ever heard your employees complain that they can’t find anything in the community. This can be frustrating for the employees themselves - the community is supposed to make work easier, not more cumbersome! - and for the community managers who work hard to make their community useful and meaningful. But while it’s easy to blame the tool when search “doesn’t work,” it’s typically the processes that are getting in the way.
|While search challenges are rarely the tool’s “fault,” it definitely helps to know how to use the tool most effectively. Check out our recent document on how search works for a deep dive into Jive’s search functionality.|
When we discussed these six strategies for revitalizing your community in our recent webinar, we asked attendees how often they review their community for outdated content and places. The answers were split pretty evenly between folks who review it often, sporadically, and not at all.
Why does it matter? Because keeping your content and places current is the most important thing you can do to improve search results. Content adds up over time; more “stuff” is created by virtue of use and activity or the evolution of your brand or products or organization or whatever. But wrangling that content can’t be crowd-sourced. Your internal community needs to be a trusted source of corporate information and that doesn’t happen on its own.
So how does it happen?
Here’s the best part: once you implement the steps above the first time, the next time it won't be so bad - as long as you go through this process consistently. The key to a well-oiled search machine is current, organized content. So clean it up and then keep it up, and hopefully those “I can’t find anything!” remarks will be history.
For more ways to revitalize your community, check out the other posts in this six-part series:
Whether your Jive community has been around for six months or six years, whether it’s never been more active or is stuck in a slump, there are always ways to improve your users’ experience. That’s why we focused a recent webinar on new ideas for revitalizing your community - and why those ideas are now the basis of this 6-part blog series.
In today’s post, we’ll start with how to optimize your Jive community for mobile. As we all know, modern employees are constantly on the move. From traveling for work to working from home, more and more communication and collaboration happens away from the office every day. That means that a strong mobile experience is critical to the success of your community.
Optimizing your community for mobile starts by looking at its architecture. In our webinar, we asked participants whether they were using widgets or tiles for the majority of their places, because the answer can have a major impact on your mobile experience. Here’s what our attendees reported:
This is good news for the majority of folks on the webinar that day. Using tiles instead of widgets is one of the easiest ways to improve Jive’s mobile experience.
Switching from widgets to tiles
While Jive widgets work great on desktop, they’re not ideal for viewing and interacting with content on mobile devices. Widgets don’t show up on the narrow browser view of a phone or tablet or in the Jive Daily app. That means it’s a good idea to move your widget overview pages to tiles, even though the prospect can seem daunting.
There are a few ways to make the widget-to-tile transition seem less burdensome. You can start with your most motivated place-owners and/or those who have the greatest need or interest in mobile engagement. Work closely with them to create a new, tile-based standard layout, then replicate that template with other places and other teams. Once the holdouts see the impact of the switch, they’ll be excited to make the change themselves.
If you’re on the cloud, you can keep your widget overview page up and running while you configure your new tile pages. A great option for that configuration is to use the news page as your home page. Many of the tiles available on the news page are comparable to the widgets you may have been using on your home page, and the news page will automatically show up on users’ mobile browsers and in the Jive Daily app, where news is the main landing page. In other words, you can keep your widget overview page alive for desktop purposes while creating a similar (but far superior) mobile version using the tile-based news page.
This strategy does involve maintaining two separate pages, but we’ve heard from some customers that it’s worth it to have experiences that they feel are best optimized for desktop and mobile respectively. You can also, of course, keep the widget home page live while you’re building your new tile-based page(s), then shut down the widget page.
You’ve switched to tiles: Now what?
Once you’ve made the transition from widgets to tiles, there are a few things you can do to further optimize the mobile experience.
That’s a wrap on mobile. Let us know if you have any questions or ideas in the comments section, and don’t forget to check back for the rest of the series on revitalizing your Jive community: