Bizlogic Adapters and Real Time IssuesUsers familiar with business process flow and terms of BPMN could relate what performer are meant for in a process. It can be users, queues, group, system(external system), adapters. Adapters are one of the most widel...
Help! Our messaging system is stuckThis is really something we hear regularly in Aurea Support and in most cases flow control is the cause. Many customers heard about flow control, but most are not fully aware about the details. Some even consider it...
Monitoring and Root Cause AnalysisI ended my previous blog post with the question: “Why is the consumer application not fast enough?“ This is a very common question. The root cause of slowness or increased response time is often not very ...
Blog Post Aurea® Customer Experience Platform 2019.1 Release - available now!
Aurea® Customer Experience Platform 2019.1 Release - available now!We are excited to announce the Aurea Customer Experience Platform 2019.1 release is now available. This release provides improved quality, stability and enhanced speed. CX Messenger Improved performance,...
Evolving Middleware for the FutureIn an always-connected world, business needs to integrate a complex network of systems and applications to keep pace with their customer expectations. These expectations continue to drive the surge of “big...
Blog Post 2019 Annual Report: A Look Back and What’s Ahead
2019 Annual Report: A Look Back and What’s Ahead2018 marked the first in our six year history where we did not expand through acquisition. This was an intentional decision; coming off of our biggest acquisition year ever – highlighted by the July, 2017 ...
Blog Post Meet the New Aurea Support Portal: 6 Can’t-Miss Features
Meet the New Aurea Support Portal: 6 Can’t-Miss FeaturesAs an Aurea customer, hopefully you have experienced Aurea’s new Customer Support Portal. The Portal offers an exciting and content-rich way to get your questions answered, share ideas with other users, and lear...
Blog Post What's New with the Aurea Unlimited Software Library
What's New with the Aurea Unlimited Software LibraryAs you know, we started rolling out Aurea Unlimited late last year as part of our mission to reinvent enterprise software with the industry’s first unlimited software library. Today we took this new business mod...
Thread Access Restricted to certain sections of the community
Access Restricted to certain sections of the communityDear Community Managers, I notice that the sections which are quite critical for accessing information are not accessible. Please do make these available. Also, the training modules lead to sub module...
2018 Aurea Platinum Support FAQ2018 Aurea Platinum Support Updates FAQ
What is new in Aurea Platinum Support for 2018?
Do current Aurea Platinum customers have to do anything to get these new services?
Have any services been eliminated?
...
Blog Post CXP Customers: Looking for GDPR Whitepapers? Follow the New GDPR Space!
CXP Customers: Looking for GDPR Whitepapers? Follow the New GDPR Space!Hello Customer Experience Platform community! As you know, the GDPR for European customers comes into effect on May 25th, 2018 with regulations around data privacy requirements to protect your personal data. At Aurea...
Lyris and GDPR in EuropeHello Togehter, our customer are using/planning to use Lyris in their project. Actual I understood, that the servers are located in the US. Now I would like to aks how to handle the GDPR with lyris and when t...
Blog Post Welcome to the CX Platform Community in AureaWorks
Welcome to the CX Platform Community in AureaWorksI’d like to take a moment to introduce Aurea customers to our new CX Platform community on AureaWorks, our Customer Engagement Community powered by our latest acquisition, Jive. This is a community for cu...
