• SaaS Performance Monitoring Improved to the Next Level

    Currently, for our SaaS customers, we already do some low-level monitoring such as CPU/memory/disks. In addition, we measure the application uptime. In looking at the chart showing data from the last few weeks, the wo...
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    created by andrelerche
  • Patch and Relax: It is Version 11.9 (ACRM)!

    The new Ver11.9 from Aurea is launched and available since a few time. So often in software business people are scared to move to the newest version. They wait and wait…. But you shouldn`t wait in this case! Yo...
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    created by triciawashington
  • Is it possible to upload pictures via the Import Modul?

    Hey,   i want to share images between an mobile application and our CRM. Is it possible to upload images automatically in CRM via the Import Modul and link them to a customer?
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    last modified by loewen
  • CRM.Client Demo Designer

    Hi community,   I remember having access to the crm.client demo designer. Unfortunately I can’t find the post anymore with the URL to the demo designer and the credentials. Could anyone please send them ...
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    last modified by stefgroenendaal
  • From Monthly to Quarterly release

    Dear Customers,   After discussion, we have heard your difficulties to implement monthly our releases and, as version 11 has now reached the best level of stability, I am delighted to announce that we are moving...
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    last modified by mael.forner@aurea.com
  • CRM.Phone - url parameter for profile=none

    What is the parameter for the CRM.web to start with "no phone profile". From the "web admin manual - Appendix D URL Parameters" there is only a example to use one specific. But there is no example to "disable" the p...
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    last modified by bjn
  • Authentication Provider

    Hi everybody!   Following questions "Which Autentication Providers are supported and are there difference in the CRM System?"   I know where we can change the Autentication Provider in the IIS, but we are ...
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    last modified by disch
  • Support Process: How to prevent the auto-closure of the case?

    Dear Customers,   Regularly, the Support is asked to keep the case open while you verify (or look for) information. It could be because you are going on vacations and know you will not be able to verify the sugg...
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    last modified by mael.forner@aurea.com
  • Installation guide EWS user

    Good morning, Is their a specific installation manual for creating an EWS user in office 365 for the connector, that also shows specific options and consequences for CRM.connector? Kind regards, Antal Augusteijn
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    last modified by antal
  • CRM Overview | Enterprise Edition (EN)

    This PDF is also available in Deutsch: CRM Overview | Enterprise Edition (DE). For the French version, please let us know.
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    last modified by tatiana.ulak
  • Disabling pop-up "Save recurring activity" in process step

    Hi community,   I'm updating two fields of a MA record in a process in a simple Expand step. This step must be fully automatically and no user input should be required.     This is working as expect...
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    last modified by stefgroenendaal
  • Multiple Twitter Feed on Homepage

    Hi everyone,   I tried uploading a twitter feed on my homepage and was able to do successfully. I added one twitter handle on the homepage.   Is there a way to add more than one twitter handle feed in one ...
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    last modified by asif.hashmi
  • UQL Limitation on Sort Order of Queries with Joins between Info Areas

    Dear customer,   You may come across an unexpected lack of sort order in query results, despite sorting being defined in the corresponding UQL statement. This is a known limitation associated with most of these ...
  • Question regarding default values in a process

    Hi Community,   I'm using default values from a process storage in a ExpandNew process step.   I would like to fill aditional fields with default fieldvalues, but since I'm using default fieldvalues from...
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    last modified by stefgroenendaal
  • Downtime Lyris SyncMiddleware between 13/06 and 14/06

    Dear customers,   You may have experimented a downtime affecting the operation of the synchronization Middleware.   It occurred on the period between 2019-06-13 17:00 CEST and 2019-06-14 09:00 CEST, a tem...
  • CRM Customer FAQ - June 2019.pdf

    We compiled recently asked customer questions - and answers - regarding new upcoming features and re-architecting ACRM for the 21st century. Aurea CRM is committed to ensuring your investment continues to add value to...
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    last modified by triciawashington
  • Recorded Webinar: ACRM Customer Update

    Open video

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  • Kostenindikation

    Hallo, kann mir jemand eine grobe Kostenindikation für die Lizenzierung der CRM Enterprise Edition für ein on-premise oder cloud Lösung mit ca. 600 Nutzer geben? Nur indikativ, keine Kosten für Cu...
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    last modified by analysator
  • updfield decoding

    Dear community,   Is there a key to decode 'updfield' field in sql server to get to know what fields have been changed and when for the last time.   Just to give an example: 0x260000005A1B7ACCF146601B9918...
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    last modified by sqlprojekt
  • 0 rows and next step in a process.

    Dear Community,   I would like to get search action template autosearched in a process and if it returns 0 rows It should go to the next specified step automatically. If it returns at least 1 row the process sho...
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    last modified by sqlprojekt