At Aurea, we firmly believe that by delivering a better experience to you, you will be empowered to more effectively deliver a differentiated experience to your own customers. In that light, we are thrilled to announce the release of the Artemis community in AureaWorks, our collaborative customer community, for our Artemis and Accept customers.
AureaWorks is a place to engage with Aurea's team as well as other customers. We hope to achieve three key benefits through our AureaWorks customer community:
1. Better Support
2. Product Education
3. Collaboration with other users
With AureaWorks, we have provided an environment where our customers can self serve by searching for answers to their product questions or leverage the vast supply of training materials. We are always here for you and happy to receive your call or support case through traditional channels, but we also hope to find more convenient ways for you to engage with us and the broader community.
For Product education, we want to ensure we effectively share the exciting news around planned product innovations. But we also need to learn from you, our customer. AureaWorks provides a channel for you to give our team direct feedback on what's important to you to ensure that we integrate your product enhancements into our roadmap. Furthermore, we intend to share product release information and forward looking product innovation strategy on a regular basis so that you are never left wondering what it is that we are doing behind the scenes.
And finally, AureaWorks is a collaborative community where you have the opportunity to engage with Aurea personnel as well as other customers. AureaWorks is all about you - our customer - and we want to ensure that we provide the opportunity to engage with other users to learn about how others are leveraging our technology to create value for their own organizations and inspire creativity throughout our installed base. We encourage you to register in the AureaWorks community and follow theArtemis from Aurea Planning Solutions Communityby clicking on Follow in the top right corner of your screen and checkmarking the box that says inbox. Interested in other products or places? Check out our comprehensive list of places available to you in AureaWorks: Comprehensive Guide to AureaWorks Places.
Aurea understands that you are our most valuable asset and we are continuously exploring ways that we can improve customer experience and find new and creative ways to help you deliver value within your own organizations. We are excited about the possibilities that this new customer community has to offer and we hope that you share in our enthusiasm.