• What do I do if a customer keeps complaining and raises his/her voice?

    Does somebody have a good recommendation?
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  • Make your customers happy

      Welcome to our Customer Care Collaboration & Training Group!  Stay up-to-date on your customers' needs! Our collaboration and training platform provides you with all the skills you need for working in ...
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  • Get to know your customers

    What do you know about your customers?   In order to satisfy the needs of your customers, you have to know more about their background.   1. Go through the presentation 2. Feel free to share your experien...
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  • Step 1 | Basic Training Customer Care

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  • Welcome to your Customer Care Training

    Welcome to your Customer Care Training   1. Go through the presentation 2. Proceed with your training here
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  • Your training (Customer Care)

    Welcome to your customer care training!   1. Go through the presentation. 2. Find your way back to the training here: Next steps within the training
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  • Visit us at JiveWorld17!

    5/1/17 7:30 AM
    Visit us! This year Pokeshot will be present with their own booth as a JiveSponsor and will present the company as well as our very own social business solution SmarterPath. SmarterPath stands for activating knowledge...
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    Visit us at JiveWorld17!
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  • Step 2 | Further information

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  • What do I do if..? | Crisis Communications

    What do I do if..? | Crisis Communications Here is a quick overview of how to communicate with customers who are especially unhappy.   What do I do if..? | Crisis Communications 1) The customer wants her/his...
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  • Meet & Greet in May

    5/26/17 10:00 AM
    Meet your team!Join our monthly gettogether - let's get to know each other!
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    Meet & Greet in May
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  • Frequently Asked Questions

    Our customers deal with similar challenges. Here is an overview of frequently asked questions and their answers.   Our customers deal with similar challenges. 1. How does XX work? 2. Where do I find XX...
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  • Ask your team!

    Is there a customer issue you are not sure how to handle?Take the chance and ask your team!First check if somebody has had the same issue before - you might find an answer directly: > Answered Questions If your que...