• @mention in custom Ideation fields

    Hello   I'm playing with some custom fields in the Idea content type, but @mentioning isn't working. Is this expected functionality or does a ticket need to be raised?   Thanks!
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    last modified by Oliver Beirne
  • How to Abandon Your AureaWorks Community Profile (Deactivate Account, Stop Emails)

    Steps to Abandon your Community Profile  1. Manual Unsubscribe from Emails If you know your username/password and can log into the Community, follow the steps below because you: No longer intend to use your Comm...
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    last modified by Libby Taylor
  • About AureaWorks – Aurea's Customer Community

    Welcome to AureaWorks, Aurea Software's community for customers and partners!   If you are new, first step is to register and set up your profile.   AureaWorks is designed with you in mind. We are here ...
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    last modified by kosheno.moore
  • How to Join This Community and Get Customer-Only or Partner Access

    How to Join This Community How to Get Customer-Only Access How to Get Partner Access   Looking for customer-exclusive content in this community? If so, you are in luck! You can get access to custome...
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    last modified by Libby Taylor
  • Changing the icon size of custom add-on

    We need to change the size of an image which has been added in our custom add-on. It is by default taking 16px*16px. Need to increase it to 18px. The style is being referenced to jive.css file. What should we do to in...
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    last modified by keerthanasundaram
  • Content rejected

    We tried to enable the report abuse functionality . What we noticed is even though the content is rejected , the content is searchable or if we have a link then we can still navigate to the content . Can anyone let me...
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    last modified by n_p
  • How to lock comment editing

    Dear colleagues,   we have got a problem regarding the comment-function and we are not sure whether its a #bug  or a  feature.   Imagine the following situation:   Person A created a #comme...
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    last modified by larscallsen
  • Documentation community everywhere functionality

    Dear community,   Does anyone know or use the community everywhere feature? I am looking for experience reports, best practices and a documentation. Unfortunately both jive documentations are not available. h...
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    last modified by beritmo
  • How do I update a license?

    I need to update a license. How do I do it once I have the .lic file?     Thanks, Tony
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  • How do I get to my news in AureaWorks?

    I feel pretty stupid for asking this and I'm sure I must be missing something obvious... but how do I get to my News page in AureaWorks?  On our Jive platform we have a link to your News in the global nav.  ...
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    last modified by Mark Mazza
  • The Aurea Support How-To Series, Part 1: Using the Knowledge Base

    Welcome to our new blog series, designed to provide quick and easy tips for using the Aurea Support Portal more effectively. Each post will cover one particular how-to topic. This week, we’ll start with using th...
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    last modified by whartwell
  • Jive platform using Internet Explorer main page slider reduced in size to half inch wide.

    When accessing Jive platform as an internal user specifically using Internet Explorer our main page slider is reduced in size to about half inch wide (image attached for reference), and the user is unable to see the c...
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    last modified by labron
  • How do I get a client access to this space ?

    How do I get a client access to this space ?
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  • Aurea Support Experience How-To Part 4: Downloading Software Updates

    Aurea Support Experience How-To Part 4: Downloading Software Updates   Customers with a current software license can download the most recent software updates and hotfixes from the Portal. For older software ver...
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    last modified by kosheno.moore
  • Migrate from 10.0.11 to 10.0.12

    Hi   Customer support asked me to migrate to 10.0.12   "Note: There was a bug with this solution and fixed in 2018 R2(10.0.12)  version. Please make sure you are using latest 10.0.x release to avoid t...
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    last modified by pnataraj@freedommoble.ca
  • AureaWorks' AWS migration is temporarily delayed

    Hello AureaWorks Community,   This note is to inform you that our weekend migration of AureaWorks to AWX (originally scheduled for 3/31) is temporarily delayed. Here is the latest from our Principal Engineer Don...
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    last modified by kosheno.moore
  • Are you a customer? Request customer-only access today

    Product Hubs are available to Aurea Customers to get the latest updates from Aurea   Looking to access information posted in one of the following customer spaces? Aurea Customer Hub (available to all Aurea cust...
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    last modified by kosheno.moore
  • Meet the New Aurea Support Portal: 6 Can’t-Miss Features

    As an Aurea customer, hopefully you have experienced Aurea’s new Customer Support Portal. The Portal offers an exciting and content-rich way to get your questions answered, share ideas with other users, and lear...
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    created by kosheno.moore
  • Aurea Support Experience How-To Part 2: Tracking Known Defects

    Aurea Support Experience How-To Part 2: Tracking Known Defects   You can now see when an issue has been submitted to engineering as a suspected product defect. Access the Knowledge Base from Support Home. ...
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    last modified by kosheno.moore
  • Aurea Support Experience How-To Part 6: Submitting Cases

    Aurea Support Experience How-To Part 6: Submitting Cases   As a customer, you can submit cases from the Support Portal. Platinum customers will see their dedicated hotline telephone number on the same screen in ...
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    last modified by kosheno.moore